A Case Study in EQ & How to Get the Most out of Feedback

Female employees who make mistakes are scolded and shouted at by angry bosses or co-workers.
With almost a million views, February was a record month for my column on Inc.! Thanks to all of you for helping make that happen.
In case you missed anything, here are the highlights: I analyze a case study in Emotional Intelligence, show how to get the most out of negative feedback–both when giving and receiving, and take a closer look at two keys that lead to success.
Lessons from YELP
You may have heard something about this young woman’s open letter to her CEO since it went viral. It also happens to hold more than a few lessons in EQ.
Believe it or not, less than two weeks later another employee went on Medium to blast Yelp as an employer. This time, Yelp’s reply reveals some major problems with company leadership.
Making feedback count
The way you were trained to give feedback is completely wrong. Here’s why, and what to do instead.
What if you’re on the receiving end of criticism? Even if it’s not delivered well, it can still make you better–here’s how EQ can help.
Keys to Success
No matter where you’re trying to go, establishing these will help you get there.
If you’re one to focus time on looking for “high-potentials”, there may be a flaw in your approach. Here’s why.
Thanks so much for reading. Now if you’ll excuse me, after all these years I finally caved and subscribed to Netflix. And I’ve got a lot of catching up to do.

Related articles

Get a quick glance of what our readers like the most
Image by Michael Tipton

After Winning the NBA Finals, Boston Celtics Coach Joe Mazzulla Desperately Wanted to Do 1 Thing. It’s a Brilliant Lesson in Emotional Intelligence

In his NBA Finals post game comments, Celtics Coach Joe Mazzulla gives a case study in how to build an emotionally intelligent culture.

EQ Case Study: Director John M. Chu and Coldplay

EQ Case Study: US Airways Flight 1549

EQ Case Study: Taylor Swift

tom hanks

Tom Hanks Drops Some Wisdom About Emotional Intelligence

Female employees who make mistakes are scolded and shouted at by angry bosses or co-workers.

A Case Study in EQ & How to Get the Most out of Feedback

5 TED talks to boost EQ, Common communication mistakes, and lessons from Steve Jobs

Raise your EQ.
One week at a time.

Join a community of tens of thousands building their emotional intelligence with EQ Applied.

Join the weekly newsletter
You really make the concepts very easy to understand.
You’ve helped me in so many ways.
Really practical advice delivered in a simple form.
I feel like I just had a psychologist appointment. Thank you!
This is exactly what I needed at this point in my life.
Your EQ Rules of life have helped in more ways than I expected.
The language you chose to explain EQ was simple and clear, which made it understandable.
As a social worker I really found this to be helpful.
I have adult ADHD, so these tips are amazing for people like me, for time management.
I especially appreciate your heart centered approach.
I enjoy every lesson.
Really helpful advice & lovely writing style, not to mention perfect timing.
I truly look forward to each email.
The simplicity and reality of the rules fit in with any stage of life.
Loving your course. Wish I did this 30 years ago.
Your emails are on my "open first" list. Excellent advice and insights.
So inspiring, encouraging, and educational.
I think this lesson has definitely made me a better person today.
Truly life-changing!
Your emails are the basis for conversations I have with my son and nephew.
Thanks for being real, legit, and genuine. Rare qualities.
I absolutely love this.
Sometimes you are better than my therapist.