A Case Study in EQ & How to Get the Most out of Feedback

Female employees who make mistakes are scolded and shouted at by angry bosses or co-workers.
With almost a million views, February was a record month for my column on Inc.! Thanks to all of you for helping make that happen.
In case you missed anything, here are the highlights: I analyze a case study in Emotional Intelligence, show how to get the most out of negative feedback–both when giving and receiving, and take a closer look at two keys that lead to success.
Lessons from YELP
You may have heard something about this young woman’s open letter to her CEO since it went viral. It also happens to hold more than a few lessons in EQ.
Believe it or not, less than two weeks later another employee went on Medium to blast Yelp as an employer. This time, Yelp’s reply reveals some major problems with company leadership.
Making feedback count
The way you were trained to give feedback is completely wrong. Here’s why, and what to do instead.
What if you’re on the receiving end of criticism? Even if it’s not delivered well, it can still make you better–here’s how EQ can help.
Keys to Success
No matter where you’re trying to go, establishing these will help you get there.
If you’re one to focus time on looking for “high-potentials”, there may be a flaw in your approach. Here’s why.
Thanks so much for reading. Now if you’ll excuse me, after all these years I finally caved and subscribed to Netflix. And I’ve got a lot of catching up to do.

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